We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy.
We offers several payment options for your convenience. We accept PayPal, Visa, MasterCard, Discover and American Express cards.
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
If you do not receive an email from That Dutch Girl within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care Team.
There are several reasons why your order may have been delayed. Please note, most orders leave our distribution center within 24-48 hours of the order being placed.
In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our customers. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay.
There may be several reasons why your order may have been cancelled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order).
In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.
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